Refund Policy
Last updated: September 14, 2026
30-day money-back guarantee
If you're not satisfied with Zenivo Team, you can request a full refund within 30 days of your order date — no questions asked. This applies to both monthly and yearly subscriptions.
How to request a refund
Refunds are processed by Paddle, our payment partner and Merchant of Record. To request a refund, visit paddle.net and look up your purchase, reply to the receipt email you received after checkout, or email us at zenivo@dirich.com. Paddle also publishes its own refund policy.
Cancelling instead of refunding
If you simply don't want to renew, cancel any time from your Payments page — your team keeps Team features until the end of the period you've already paid for.