Every feature, and the problem it solves

Important news gets lost in chat scroll.

Post company, product, people or ops updates to a feed everyone can read on their own schedule. Pin the ones that must not be missed; each post shows who wrote it and when.

Conversations vanish when a teammate is offline.

Messages are saved per channel and per account, so a colleague eight hours behind reads the same thread you did — with names, times and your own messages highlighted.

One busy room means everybody reads everything.

Give every topic a home and a written purpose. Channel cards show how active each one is, so people follow the work that matters to them.

Nobody speaks up in a video call.

Ask one question with a handful of options, set an optional closing date, and watch results fill in live. Teammates can change their answer, and admins can close or reopen a survey.

The handbook lives in someone's inbox.

Upload handbooks, templates, recordings and policies (up to 50 MB per file) or link to them. Files are private to your team and opened through short-lived secure links.

Publishing an update shouldn't need a developer.

Admins post announcements, create channels, run surveys, upload resources, see visitor numbers for the public pages, and choose who else gets admin access — all from one screen.

The same questions get asked every week.

Write guides and quick answers once, tag them by topic, and let people search or browse. Tick a box and an article also appears on your public help page. Team members can ask a question in plain words and get an answer built only from your own entries, with links to the guides used.

Work calls run through personal mobiles.

Every teammate gets their own work number and takes calls inside Zenivo, wherever they are. No second handset, and nobody has to hand out a private number.

Customer texts sit unseen on one person's phone.

Incoming texts land in an inbox the right people can see and reply to, with consent records kept for anyone who signs up by text.

Nobody remembers who rang back.

Every call is recorded with who it was, which direction, how long it lasted and how it ended — searchable by name or number and filterable by date, outcome and length.

Shared email means sharing a password.

Read, reply, reply-to-all, forward, write new email and delete, straight from Zenivo. Anything you start writing is saved automatically, so you can come back to it.

You can't tell whether an update actually landed.

See who has read and acknowledged announcements, who is active, how visitors move through your public pages, and which guides people found helpful.

Generic tools don't feel like your company.

Put your logo, colours and welcome text on the app and the sign-in screen, use your own web address, and let everyone sign in with their Google work account.

One wrong tap shouldn't lose a conversation.

Deleted texts, calls, chats and channels sit in Trash so you can put them back — or clear them out for good when you're sure.